Keep Tabs on Your Treasure: A Detailed Guide to Order Tracking with Hipomarket

Excitement is building—you've placed an order with Hipomarket! Whether you've purchased your next dream car or the perfect accessories to refresh your wardrobe, knowing exactly where your item is and when it will arrive is part of the fun. We've built a simple, transparent, and comprehensive tracking system to keep you informed every step of the way.

Here’s a detailed look at how to track your order, broken down by the type of item you purchased.

For the best, most convenient tracking experience with push notifications on your phone, we recommend using the Shop app. It's developed by Shopify and links all your purchases from any Shopify-powered store into one place.

What is the Shop App?

The Shop app is a free mobile application that automatically syncs and tracks packages from hipomarket.shop (and other Shopify stores) to provide:

• Live Map Tracking: See where your package is on a live map (when supported by the carrier).

• Real-Time Push Notifications: Get instant alerts when your package is out for delivery, delayed, or delivered.

• All Orders in One Place: View a timeline of all your recent purchases.
  
  

How to Use the Shop App

1. Download: Download the Shop mobile app from the App Store (iOS) or Google Play Store (Android).

2. Setup: Create an account using the same email address you used for your hipomarket.shop purchase.

3. Automatic Sync: The app will automatically find and import your hipomarket.shop order!

4. Stay Updated: You will now receive automatic notifications for every shipping update.

Tip: Look for the "Track with Shop" option on the Order Status Page after you check out to be easily guided to the app download!

Understanding the Order Status Page

On this page, you will see:

• Real-time Status: The current location of your package (e.g., "Confirmed," "On its way," "Out for delivery," or "Delivered").

• Tracking Number & Carrier Link: A specific tracking number is displayed. Right next to it, you'll find a link to the carrier's official website (like DHL, USPS, FedEx, etc.) where you can view the most detailed, step-by-step updates from the shipping company itself.

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Tracking Your New Vehicle

Purchasing a car is a major milestone, and we understand you want to monitor its journey closely. Our process is designed to give you key updates at critical stages and provide all the information you need, right at your fingertips.

Key Tracking Milestones & Information

1. Car Carrier Loading Notification: The moment your car is safely loaded onto the car carrier, we will send you a direct notification. This signals the start of its journey to you.

2. Reference Number: This notification will include a unique reference number. This number is your dedicated key to tracking the vehicle within the carrier’s system, allowing for clear and specific inquiries if needed.

3. Direct Carrier Contact: For smooth final delivery coordination, we will also provide you with the car carrier's phone number. This allows the carrier to reach you directly to confirm delivery times, discuss access details, or address any on-the-road changes, ensuring a seamless handover.

4. Digital Document Access: Forget sifting through stacks of paper. All your essential documents—including the bill of sale, vehicle history, and transport paperwork—will be made available online. You can access and download them securely at any time through your Hipomarket account.

Need Help? We're Here for You!

While the car carrier contact is for delivery logistics, if you have any complex questions, concerns, or need an immediate status update on your Hipomarket order, our support team is ready to assist:

• Reach Us Instantly: Simply navigate to our website, hipomarket.shop, and use the live chat feature. Our dedicated support specialists are available there to provide real-time assistance, clarify details about your reference number, or address any concerns about your documents.

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Tracking Clothes, Jewelry, Accessories, and Shoes

For smaller items that are processed quickly and shipped directly, we prioritize giving you the necessary tracking information as fast as possible so you can watch your package move from our facility to your front door.

Simple and Speedy Tracking

1. Order Processing: As soon as your order is received, we begin the process of picking, packing, and preparing it for dispatch.

2. Shipping Notification: The moment your order is processed and handed over to the shipping carrier, we will immediately send you a notification email.

3. Your Essential Tracking Details: This email is your primary source of tracking information. It will contain two crucial elements:

   • A direct link to the carrier's tracking page.

   • Your unique tracking number.

You can use the link or the tracking number on the carrier’s website to get up-to-the-minute details on your package’s location, estimated delivery date, and any transit updates.

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A Quick Look at Our Tracking Promise

Item Type	Key Update/Action Point	Tracking Info Delivered	Support Channel
Cars	Car loaded to carrier, document upload	Reference Number, Carrier Phone Number, Online Documents	Live Chat at hipomarket.shop
Small Items	Order processed and shipped	Tracking Link, Tracking Number (via email)	Standard Customer Support Channels